Thank you for choosing DE ICE STORE LTD for your online shopping needs. We strive to provide a seamless and enjoyable shopping experience for our customers. This Shipping & Payment Info page is designed to provide you with clear information on how we handle shipping and payment processes for international orders of clothing, shoes, handbags, and jewelry.
1. Shipping Policy
a. Shipping Destinations: We are pleased to offer international shipping to various destinations around the world. The availability of delivery options may vary depending on your location. Please select your preferred shipping method during the checkout process.
b. Shipping Time: We aim to process and ship all orders within two business days after payment confirmation. Please note that shipping times may vary depending on your location and selected shipping method. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
c. Shipping Costs: The shipping costs for your order will be calculated based on the weight, size, and destination of the package. You can view the estimated shipping cost during the checkout process before finalizing your order.
d. Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. We recommend contacting your local customs office for more information on import regulations and potential fees.
2. Payment Methods
a. Secure Payment: To ensure the security of your transactions, we offer various secure payment methods, including but not limited to credit/debit cards, apple pay and google play. You can choose your preferred payment method during the checkout process.
b. Currency: Our prices are displayed in USD Please note that the final transaction amount, inclusive of shipping costs and any applicable customs fees, will be converted to your local currency based on the prevailing exchange rate at the time of purchase. The exact amount charged may vary due to fluctuations in exchange rates.
c. Payment Confirmation: Once your payment has been successfully processed, you will receive a confirmation email with details of your order and payment. In the event that a payment is declined or unsuccessful, we will notify you and provide alternative payment options if available.
d. Fraud Prevention: To protect against fraudulent transactions, we may require additional verification or documentation before processing your order. We appreciate your understanding and cooperation in such cases.
3. Order Tracking and Customer Support
a. Order Tracking: To track the status of your order, you can use the provided tracking number in the shipping confirmation email. If you encounter any issues or need assistance with tracking your package, please reach out to our customer support team.
b. Customer Support: Our dedicated customer support team is available to assist you with any questions, concerns, or issues you may have. You can contact us through the channels provided on our website, and we will strive to respond to your inquiry as quickly as possible.
We hope this Shipping & Payment Info page has provided you with the necessary information regarding our shipping and payment processes. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team.
Last updated: 31/072023